Everything You Need to Know
Before You Buy
We've answered the most common questions from global buyers -- covering equipment customization, international shipping, installation, and after-sales support -- so you can make confident decisions faster.
60+
Countries Served
CE / ISO
Certified Equipment
15+
Years of Expertise
24/7
Technical Support
General Procurement Questions
New to sourcing food processing equipment from China? These answers address the most common questions first-time and repeat buyers ask before placing an order with Meiteng Machinery.
What types of food processing equipment does Meiteng Machinery supply?
Meiteng Machinery offers a comprehensive range of food processing equipment and complete turnkey production lines, including:
- Single machines: Twin-screw extruders, food dryers, fryers, seasoning machines, and pre-processing/packaging equipment.
- Complete production lines: Pet food lines, floating fish feed lines, puffed snack lines, breakfast cereal lines, fortified rice lines, and modified starch lines.
All equipment is made from food-grade materials and is CE and ISO certified, ensuring compliance with international food safety standards.
Do you accept small orders or first-time trial purchases?
Yes. We welcome first-time buyers and small-scale orders. Our team will assess your specific production requirements and recommend the most suitable equipment model -- whether that's a single machine or a small-capacity starter line.
We also provide pre-sales technical consultation and sample testing support so you can verify product output before committing to a full production line.
What certifications does your equipment hold?
All Meiteng Machinery equipment is certified to internationally recognized standards:
CE Certified
European safety & compliance standard
ISO Certified
International quality management standard
Official certification documents can be provided upon request for customs clearance and regulatory compliance purposes.
What is the typical lead time from order to delivery?
Lead times vary depending on the equipment type and degree of customization:
Standard Single Machines
Approximately 20-30 working days after order confirmation and deposit payment.
Complete Turnkey Production Lines
Typically 45-75 working days, depending on customization complexity and production schedule.
A detailed production timeline will be confirmed in writing at the contract stage. We provide regular progress updates throughout manufacturing.
What payment terms do you accept?
We offer flexible payment terms to accommodate buyers worldwide. Standard terms are:
- T/T (Bank Wire Transfer): 30-50% deposit upon order confirmation; balance paid before shipment.
- L/C (Letter of Credit): Accepted for large orders from qualified buyers.
- Western Union / PayPal: Available for small-value spare part orders.
All transactions are conducted through secure, verifiable channels. Official invoices and contracts are provided for every order.
Can I visit your factory before placing an order?
Absolutely. We warmly welcome factory visits. Our facility in Jinan, China covers 20,000 square meters and includes a dedicated machine testing workshop where you can observe live equipment demonstrations.
For buyers who cannot travel, we offer:
- Live video factory tours via WhatsApp, WeChat, or Zoom
- Pre-shipment inspection and video documentation of your finished equipment
- Third-party inspection services upon request
Equipment Customization Q&A
Every production environment is different. These questions address how we tailor our equipment to match your raw materials, output targets, product specifications, and factory conditions.
What parameters can be customized on your extruders and production lines?
Our equipment supports a wide range of adjustable parameters to match your specific production goals:
Production Capacity
50 kg/h to 2,000+ kg/h
Product Size & Shape
Custom die molds available
Temperature & Pressure
Precise PLC-controlled zones
Screw Configuration
Optimized per raw material
Moisture Level
Adjustable for texture control
Voltage & Power Supply
Adapted to local standards
Can you adapt equipment to our local power supply (voltage/frequency)?
Yes. All electrical systems are configured to your country's local power standards before shipment. Common configurations we support include:
- 380V / 50Hz (Europe, Asia, Africa, Middle East)
- 440V / 60Hz (Americas, parts of Asia)
- Other custom voltages upon request
Please specify your local power requirements when submitting your inquiry so we can configure accordingly.
We have unique raw materials. Can you customize the formulation and processing parameters?
Absolutely. Our R&D team specializes in adapting equipment to non-standard raw materials. The process typically involves:
- Material Analysis: You share your raw material specifications; our engineers evaluate compatibility and processing requirements.
- Trial Run: We conduct test runs in our dedicated testing workshop and share video results with you.
- Parameter Optimization: Processing parameters (temperature, pressure, screw speed, moisture) are fine-tuned for optimal output.
- Confirmed Production: Final equipment is manufactured and tested to your approved specifications before shipping.
Do you offer OEM/ODM services for brand owners?
Yes. We provide full OEM and ODM manufacturing services for brand owners who have their own product formulations but need manufacturing capacity. This includes:
- Custom equipment design based on your product blueprint
- Branding customization (machine color, label, control panel language)
- Complete production line integration tailored to your brand's output goals
- Strict NDA and IP protection throughout the project
Can I upgrade or expand my existing production line later?
Yes. Our production lines are designed with scalability in mind. Whether you need to add a new processing module, increase throughput, or replace aging equipment, our engineers will assess your current setup and propose compatible upgrade solutions.
We also support integration with third-party equipment. Share your existing line layout and we'll advise on the best expansion approach.
International Shipping & Logistics
Shipping large industrial equipment internationally involves multiple steps. We handle the complexity so you don't have to -- here's what to expect.
Which countries do you ship to, and what shipping methods are available?
We ship to 60+ countries worldwide. Available shipping methods include:
FCL / LCL Sea Freight
Most cost-effective option for full production lines or large machinery. Transit times: 15-45 days depending on destination.
Air Freight
Suitable for urgent spare parts or small components. Transit times: 3-7 days.
Rail Freight (China-Europe)
A reliable mid-speed option for European buyers. Transit times: 18-25 days.
What trade terms (Incoterms) do you offer?
We support all major Incoterms 2020 to give you flexibility in managing shipping responsibilities:
EXW
Ex Works -- buyer arranges all shipping
FOB
Free On Board -- most popular choice
CIF
Cost, Insurance & Freight included
CFR
Cost & Freight to destination port
DDP
Delivered Duty Paid -- door to door
DAP
Delivered At Place
FOB Qingdao or Tianjin is the most commonly used term for our sea freight shipments.
What export documents do you provide for customs clearance?
We prepare a full set of export documentation to facilitate smooth customs clearance in your country:
- Commercial Invoice
- Packing List
- Bill of Lading / Airway Bill
- Certificate of Origin (CO)
- CE / ISO Certificates
- Health Certificate (if required by destination country)
- HS Code declaration for tariff classification
Additional country-specific documentation (e.g., FORM A, fumigation certificate) can be arranged upon request.
How is the equipment packaged to prevent damage during transit?
Equipment is packaged using export-grade standards to ensure it arrives in perfect condition:
- Heavy-duty wooden crates (fumigated for phytosanitary compliance)
- Waterproof film wrapping and anti-rust treatment on exposed metal surfaces
- Foam padding and shock-absorbing materials for sensitive components
- Detailed assembly diagrams and parts labeling inside each crate
Cargo insurance is available and strongly recommended for high-value shipments. We can arrange coverage on your behalf.
Can I track my shipment after it leaves your factory?
Yes. Once your shipment departs, we will provide:
- Full shipping documentation including the Bill of Lading or Airway Bill
- Container number and vessel information for sea freight tracking
- Real-time tracking link via the shipping line's online portal
- Proactive updates on ETA changes or port delays
Installation, Commissioning & After-Sales Support
Getting your production line up and running quickly -- and keeping it that way -- is our priority. These answers explain the full scope of our commissioning and ongoing support services.
Do you send engineers to assist with installation and commissioning on-site?
Yes. We can dispatch experienced engineers to your facility for on-site installation, commissioning, and operator training. Our engineers are familiar with international travel and have completed installations in over 60 countries.
The on-site service includes:
- Full equipment assembly and mechanical installation
- Electrical and PLC system connection and calibration
- Trial production run to verify output quality and throughput
- On-site operator and maintenance team training
Can installation guidance be provided remotely if we prefer not to have on-site engineers?
Yes. For customers with experienced local technicians, we offer comprehensive remote installation support at no additional cost, including:
- Detailed installation manuals and wiring diagrams (in English)
- Step-by-step video installation guides
- Live video call support via WhatsApp, WeChat, or Zoom during installation
- 24/7 engineer availability during the critical commissioning phase
What is the warranty period, and what does it cover?
12-Month Standard Warranty
Commencing from the date of equipment commissioning or 18 months from the date of shipment -- whichever comes first.
The warranty covers:
- Manufacturing defects in materials and workmanship
- Free replacement of defective components (excluding wear parts)
- Technical guidance for fault diagnosis and resolution
Normal wear parts (e.g., screw elements, cutting blades, die plates) are not covered under warranty but are available for purchase at preferential prices.
How quickly can you supply spare parts if a component fails?
We maintain a comprehensive spare parts inventory at our Jinan facility. Typical response times:
Standard spare parts
Dispatched within 1-3 business days by air freight
Custom-machined components
Manufactured and shipped within 7-15 business days
We strongly recommend purchasing a recommended spare parts kit at the time of your initial order to minimize any potential downtime.
Do you provide operator training for our production team?
Yes. Comprehensive operator training is included as part of our commissioning service. Training covers:
Equipment Operation
Startup, shutdown, and PLC control panel usage
Parameter Adjustment
Temperature, pressure, speed optimization
Daily Maintenance
Cleaning, lubrication, wear part inspection
Fault Diagnosis
Common issues and troubleshooting procedures
Training materials including operation manuals and maintenance guides are provided in English (other languages available upon request).
What after-sales support is available after the warranty period ends?
Our commitment to your success doesn't end when the warranty expires. Post-warranty services include:
- Ongoing spare parts supply at competitive prices with long-term stock availability
- Paid remote technical support and fault diagnosis
- On-site maintenance visits available upon request (travel costs apply)
- Equipment upgrade and retrofitting services
- Annual maintenance contracts available for high-volume customers
We design our equipment for a service life of 10+ years and ensure spare parts remain available throughout the equipment's operational lifespan.
Still Have Questions?
Let's Talk Directly.
Our technical sales team is ready to answer your specific questions, provide product recommendations, and send you a detailed quotation -- usually within 24 hours.
Fast Response
Quotes and technical answers delivered within 24 hours on business days.
No Obligation
Free consultation and quotation with zero pressure to commit.
Global Experience
We understand import regulations across 60+ countries.
Dedicated Support
A single point of contact from inquiry through to after-sales.